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Shipping & Return

Shipping Policy:

Digital Illustration Files:

  • Upon successful purchase of Oijeb digital illustration files, you will receive an email containing a download link to access the files. Please ensure that the provided email address is accurate to receive the download link.

Physical Products:

We offer shipping services for Oijeb physical products to select regions. The availability of shipping and delivery options will be displayed during the checkout process.

  • Please note that shipping times may vary depending on your location and the chosen shipping method.

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

International Shipping:

  • For international orders, please be aware that customs and import duties may apply, and the recipient is responsible for any additional charges incurred. Oijeb is not responsible for any customs-related issues.

Return and Refund Policy:

Digital Illustration Files:

  • Due to the nature of digital products, all sales of Oijeb digital illustration files are final. We do not offer returns, exchanges, or refunds unless there is a technical issue with the files that cannot be resolved. If you encounter any problems with the files, please contact us through the form.

Physical Products:

  • We take great care in producing and packaging our physical products to ensure their quality and condition.

  • If you receive a damaged or defective physical product, please contact us within 24 hours of receiving the item, providing a description and photographs of the damage or defect.

  • We will review the issue and, if deemed valid, may offer a replacement or refund for the damaged or defective item.

  • For non-defective product returns or exchanges, please contact us within 48 hours of receiving the item. The product must be unused and in its original condition to be eligible for a return or exchange.

  • For non-defective product returns or exchanges, the customer is responsible for return shipping costs.

  • Once we receive the returned item and verify its condition, we will process the refund or exchange as per your preference.

Order Cancellation:

  • For digital illustration files, once the download link is sent to your email address, the order cannot be canceled or refunded.

  • For physical products, you may request an order cancellation before the item is shipped. Please contact us immediately within 24 hours on the day of purchase if you wish to cancel your order.

Note:

  • Oijeb reserves the right to modify or update this Shipping and Return Policy at any time without prior notice.

  • In case of any discrepancies or conflicts between this policy and any other terms or policies, this Shipping and Return Policy shall prevail for matters related to shipping, returns, and refunds.

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If you have any questions or concerns regarding this Shipping and Return Policy, please feel free to contact us.

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